Whether something's broken, you've got a feature idea, or you just want to say hi — drop us a line and we'll get back to you within 1–2 business days.
📩 hello@couchcrew.appOpen Couch Crew, tap the avatar in the top-left, then tap "Sign up free" on the auth screen. Enter an email and pick a password — you'll get a confirmation email. Click the link inside, and you're in.
If the email doesn't show up within a couple of minutes, check your spam folder. If it's still not there, email us and we'll resend manually.
On the sign-in screen, tap "Forgot password?" and enter the email you signed up with. You'll get a password-reset email within a minute or two. The link inside is single-use and expires after an hour.
Each Couch Crew user picks a unique @handle (set yours under Profile → Account). Search for friends by their handle or display name from the Find Friends button on your profile, send a request, and once they accept you become "Film Crew" — you can see each other's Top 10's, watchlist, ratings, and recommendations, and you'll show up in each other's friends feed.
From The Movie Database (TMDB). Streaming providers are detected per region — make sure your region is set correctly under Profile → Settings → Streaming Region. We refresh provider data regularly, but TMDB sometimes lags by a few days when a title moves between services. If something looks wrong, let us know and we'll investigate.
Couch Crew Pro unlocks unlimited friends and watchlist (free accounts have a small cap), custom themes, CSV export of your full library, iOS calendar sync for movie nights and release dates, advanced watch stats with genre and decade breakdowns, and your annual Year-in-Review recap. There's a 7-day free trial, then it's $32.99 AUD/year. Cancel anytime from your iOS Settings → Apple ID → Subscriptions.
Couch Crew Pro is billed through Apple. To cancel: open the iOS Settings app → tap your name at the top → tap Subscriptions → tap Couch Crew Pro → tap Cancel Subscription. You'll keep your Pro features until the current billing period ends.
You can also manage subscriptions from inside Couch Crew under Profile → Settings → Manage Subscription.
Sign in with the same account on both devices. Pro is tied to your Couch Crew account (via Apple's purchase receipts), so as long as you're signed in, it should follow you across iPhone, iPad, and any future devices. If it's still not unlocking, tap Profile → Settings → Restore Purchases to force a refresh.
Go to Profile → Settings → Account → Delete Account. We'll permanently delete your profile, watchlist, ratings, reviews, friend connections, and recommendations within 30 days. Some limited information may be retained for legal, tax, or fraud-prevention purposes — see our Privacy Policy for details.
If you'd rather just sign out and keep your data, use Profile → Settings → Sign Out instead.
The fastest fix for most issues:
If none of that helps, email us at hello@couchcrew.app with what you're seeing and what device + iOS version you're on.
We love hearing both. Email hello@couchcrew.app with the details — for bugs, please include what you were doing when it happened, your device model, and your iOS version (Settings → General → About → Software Version).
Not yet. We're focused on getting iOS right first. If you'd like Android, drop us a line — we keep a list of folks waiting and you'll be the first to know when it's ready.
Email hello@couchcrew.app with as much detail as you can — what you were trying to do, what happened instead, your device and iOS version. We'll get back to you within 1–2 business days, usually sooner.